Integrating your sales and accounts systems is a great way to save time. It will also enable you to manage your cashflow more effectively. In this article, GroForth’s Ashley asks:
• How good is your credit control?
• What is a good credit control process?
• Why integrating sales and accounts is one of the most important steps to get right
• What happens if your sales and accounts systems are not linked?
We’ve all experienced how stressful it can be when customers don’t pay on time. I’ve seen situations where late payments even threatened the viability of otherwise thriving businesses. This is why it billing your customers on time and having an effective credit control process in place is important.
If you have an invoicing backlog, if you’re not sure what you’re owed, or if you don’t have up to date debtor information at your fingertips, these are signs that you need to get to grips with your credit control process.
Credit control problems often develop when there are pressures elsewhere in the business — these could be due to time constraints, staffing difficulties or failing to manage debtors in a professional and consistent manner. Whatever the reason, it’s important to identify the problem and take steps to find a solution.
A good credit control process ensures that the money you are owed gets collected on time. Integrating your sales and accounts systems means that when you raise an invoice it is automatically recorded in your accounts. Incoming payments from your customers can then be matched to the relevant invoice and overdue payments must be followed up promptly.
It’s also important to make it easy for your customers to pay you. The information you provide on your invoices and monthly customer statements must be accurate and easy for your customers to understand. This helps encourage them to pay promptly.
Why integrating sales and accounts is one of the most important credit control steps to get right
One of the most important steps to get right is ensuring that your sales and accounts systems are aligned. Remember, when you make a sale, you won’t get paid until your customer receives an invoice for the goods or services you provided. Raising the invoice promptly and ensuring that it can be accessed by your accounts system enables your accounts team to keep track of what you are owed. This is a basic step in managing and controlling your company’s cashflow.
Once invoices have been raised and sent out to your customers, it is good practice to issue regular reminders until they settle their bills. This is usually done via a monthly customer statement.
It’s important that the information on your invoices is correct and includes any relevant details that the customer may require (such as purchase order numbers). Monthly customer statements must also be accurate and up to date, making it as easy as possible for your customer to understand what they owe.
If your sales system doesn’t automatically update your accounts system, there is a risk that the invoices and monthly customer statements issued to customers won’t accurately reflect what you are owed.
Incomplete or inaccurate customer statements lead to misunderstandings, make resolving customer queries time-consuming and can result in late payments. They also make debt collection more difficult.
If your systems are not linked, you may be able to overcome this problem via a cloud solution or by exporting relevant data from your sales system and importing it to your accounts. GroForth’s
credit control
team can help you identify a suitable solution.
Contact us for details.